Cover image for Fish! : a proven way to boost morale and improve results / Stephen C. Lundin, PhD, Harry Paul, and John Christensen ; [foreword by Ken Blanchard, PhD]
Title:
Fish! : a proven way to boost morale and improve results / Stephen C. Lundin, PhD, Harry Paul, and John Christensen ; [foreword by Ken Blanchard, PhD]
Summary:
It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work! Fish! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled. Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, fulfill lifelong dreams, and realize their ambitions.
Author:
Lundin, Stephen C., 1941- author
Edition:
Updated and revised 20th anniversary edition, New paperback edition.
Format:
Books
Subject Term:
Employee motivation.

Customer services.
ISBN:
9781529336184
Physical Description:
xiv, 138 pages ; 20 cm
Publication Date:
2020

2000
General Note:
Includes all-new discussion guide and success stories.
Originally published: New York : Hyperion, 2000.
Added Author:
Paul, Harry, 1950-

Christensen, John, 1959-

Blanchard, Kenneth H.
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