Fish! : a proven way to boost morale and improve results / Stephen C. Lundin, PhD, Harry Paul, and John Christensen ; [foreword by Ken Blanchard, PhD]
by
 
Lundin, Stephen C., 1941- author

Title
Fish! : a proven way to boost morale and improve results / Stephen C. Lundin, PhD, Harry Paul, and John Christensen ; [foreword by Ken Blanchard, PhD]

Summary
It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work! Fish! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled. Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, fulfill lifelong dreams, and realize their ambitions.

Author
Lundin, Stephen C., 1941- author

Edition
Updated and revised 20th anniversary edition, New paperback edition.

Format
Books

Subject Term
Employee motivation.
 
Customer services.

ISBN
9781529336184

Physical Description
xiv, 138 pages ; 20 cm

Publication Date
2020
 
2000

General Note
Includes all-new discussion guide and success stories.
 
Originally published: New York : Hyperion, 2000.

Added Author
Paul, Harry, 1950-
 
Christensen, John, 1959-
 
Blanchard, Kenneth H.


LibraryShelf LocationShelf NumberItem BarcodeMaterial TypeStatus
Clare LibraryAdult Non Fiction658.314 LUNC0526899684BookAdult Non Fiction